{"status":"success","result":{"data":[{"id":"d55aad8e-215c-48d1-9b19-d5704bdedf12","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Eric Magrin","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLT8eOBFaSbXOZ5hgyuTCJojbsXmbP2linXDCkhPXqUYU9kEg=s120-c-rp-mo-br100","rating":1,"text":"They sold me hard a lock system then sent me half the set and refuse to refund me because they said it wasn't there fault it was theyre suppliers fault so I must wear the cost I highly suggest buying straight from a supplier not a middle man ship like this","text_html":"They sold me hard a lock system then sent me half the set and refuse to refund me because they said it wasn't there fault it was theyre suppliers fault so I must wear the cost I highly suggest buying straight from a supplier not a middle man ship like this","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tRdFQwUlhlVXRLVlZoRlEwbEVWRkpSVG1OUVdGRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOkQtT0RXeUtKVVhFQ0lEVFJRTmNQWFE%7C%7C","title":null,"language":null,"published_at":1775602786,"images":[],"is_pinned":false,"highlights":[],"response":null},{"id":"7f55ec34-13d4-4275-b368-f0abe650c6c9","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"H Bishop","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocIKSKwyj9UL_-LQjT2nQXvItKVQ2V7MRhsjUQVHHAs4ZhIt5Q=s120-c-rp-mo-br100","rating":1,"text":"I previously purchased handles from Prime Hardware in late 2024 and was advised that delivery would take 6\u20138 weeks as the products are shipped from Italy. My order was placed close to Christmas that year, so some delay was understandable.\n\nBecause of that experience, I placed another order for three additional handles on 20\/11\/25, five weeks before Christmas, specifically to allow enough time for the 6\u20138 week delivery window. I was aware that the supplier in Italy closes for a couple of weeks over Christmas, just as they had the previous year, so ordering well in advance seemed reasonable to ensure the order was processed before the supplier shutdown.\n\nEven allowing for Christmas and holiday delays, I expected the handles to arrive within 9 weeks at most (1-3 weeks longer than the standard time frame).\n\nHowever, by the end of January I had received no updates from Prime Hardware. When I contacted them, I was told there were delays and that the handles would be shipped shortly.\n\nBy mid-February there was still no update, and when I called again I was told the handles would arrive on 22 February and then be shipped to me. I had to follow up again in early March because there was still no communication explaining the delay.\nI finally received the handles on 13\/03\/26 \u2014 sixteen weeks after placing the order, which is double the originally advised timeframe.\n\nUnfortunately, the lack of communication and the significant delay were very disappointing. We had to leave doors without handles for an additional 8-10 weeks beyond what was expected, which was extremely inconvenient.\n\nBased on this experience, I would not order from this company again.","text_html":"I previously purchased handles from Prime Hardware in late 2024 and was advised that delivery would take 6\u20138 weeks as the products are shipped from Italy. My order was placed close to Christmas that year, so some delay was understandable.<br><br>Because of that experience, I placed another order for three additional handles on 20\/11\/25, five weeks before Christmas, specifically to allow enough time for the 6\u20138 week delivery window. I was aware that the supplier in Italy closes for a couple of weeks over Christmas, just as they had the previous year, so ordering well in advance seemed reasonable to ensure the order was processed before the supplier shutdown.<br><br>Even allowing for Christmas and holiday delays, I expected the handles to arrive within 9 weeks at most (1-3 weeks longer than the standard time frame).<br><br>However, by the end of January I had received no updates from Prime Hardware. When I contacted them, I was told there were delays and that the handles would be shipped shortly.<br><br>By mid-February there was still no update, and when I called again I was told the handles would arrive on 22 February and then be shipped to me. I had to follow up again in early March because there was still no communication explaining the delay.<br>I finally received the handles on 13\/03\/26 \u2014 sixteen weeks after placing the order, which is double the originally advised timeframe.<br><br>Unfortunately, the lack of communication and the significant delay were very disappointing. We had to leave doors without handles for an additional 8-10 weeks beyond what was expected, which was extremely inconvenient.<br><br>Based on this experience, I would not order from this company again.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOaFJuUklOMjlUYVZCU0xWSXhVekJrTjNSVmJrRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOkNhRnRIN29TaVBSLVIxUzBkN3RVbkE%7C%7C","title":null,"language":null,"published_at":1773386506,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Hi H Bishop,\nThank you for taking the time to share your feedback and for your continued support of Prime Hardware.\n\nFirstly, we sincerely apologise for the extended delay and understand how frustrating it must have been to wait longer than expected, particularly when you had planned ahead based on the typical 10-12 week lead time for these Italian-made handles.\n\nThese particular handles are special order architectural pieces imported directly from Italy, and while we normally receive them within the advised timeframe, this shipment was unfortunately impacted by extended factory shutdowns over the European Christmas period combined with international freight delays. While these factors were outside our direct control, we completely acknowledge that our communication during this period should have been clearer, and your feedback is genuinely appreciated as it helps us improve.\n\nAt Prime Hardware we pride ourselves on supplying premium architectural hardware sourced from specialist manufacturers around the world, and we remain committed to ensuring customers ultimately receive the exact products they have selected rather than substitutes or compromises.\n\nWe are pleased that the handles have now been delivered and hope they complement your doors beautifully once installed. If there is anything further we can assist with, please feel free to reach out to us directly \u2014 we would always be happy to help.\n\nThank you again for your patience and for choosing Prime Hardware.","date":1773446400,"name":null,"logo_url":null}},{"id":"24e2140d-1e6a-4d0d-932e-3f2376707e81","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Lavinia N.","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjXPxor-eoJNWjd_OJtALft7uUxJUtMKyO4WkXMDtOZdFBNQPgmp=s120-c-rp-mo-br100","rating":5,"text":"Customer service is exceptional, thanks Ramzan, you were incredible to deal with.","text_html":"Customer service is exceptional, thanks Ramzan, you were incredible to deal with.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxV1RGSTFWV3BTUm5KYVRVWk9hRTlVUkZkMlUxRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOi1WTFI1VWpSRnJaTUZOaE9URFd2U1E%7C%7C","title":null,"language":null,"published_at":1772773058,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Dear Lavinia,\nThank you for the kind words! I really appreciate your feedback and it was a pleasure assisting you. We\u2019re glad you had a great experience with Prime Hardware and hope to help again whenever you need door hardware or advice for your next project.\n\nPrime Hardware Team","date":1772928000,"name":null,"logo_url":null}},{"id":"7b8e4a57-7610-426a-bf91-d8c95e18df6b","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Alex Bryskine","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocK2y3DtOsGqo4RBq40ovEIaVuX8BFA9E7EtKUegCEE7iYKRkw=s120-c-rp-mo-br100","rating":5,"text":"Drove from eastern suburbs as this was the only store where I could find my lock. Very happy with the customer service.Amazing showroom with plenty of display and stock. Will visit them again. Highly recommend","text_html":"Drove from eastern suburbs as this was the only store where I could find my lock. Very happy with the customer service.Amazing showroom with plenty of display and stock. Will visit them again. Highly recommend","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25sS1UzWkNOVFp5UVRVeFVUSXdPRFJTVjFOQ2RHYxAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOnlKU3ZCNTZyQTUxUTIwODRSV1NCdGc%7C%7C","title":null,"language":null,"published_at":1772590891,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Dear Alex,\nThank you for making the trip from the Eastern Suburbs \u2014 we really appreciate it! We're glad we could help you find the lock you were looking for and that you enjoyed the showroom experience. At Prime Hardware we aim to keep a wide range of door hardware on display so customers can see the options before choosing. It was a pleasure assisting you, and we look forward to welcoming you again in the future.\n\nPrime Hardware Team","date":1772928000,"name":null,"logo_url":null}},{"id":"e14a04fd-25e3-410e-8081-f5f3223572c6","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Ryan","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKpMAHWUVSZHFTO5ZZ0xE5rkcujGVLDVYTIpNSwevxF82q3HQ=s120-c-rp-mo-ba2-br100","rating":1,"text":"Don\u2019t trust the stock availability! Website said item was in stock then I called 3 weeks after and they told me it was on Backorder it did not stop them from billing my card at the time of purchase however. Then I rang and explained I was not happy with the service and was told what do I want them to do they have thousands of orders and customers they don\u2019t care. Absolutely appalling service and customer support, do not buy from here.","text_html":"Don\u2019t trust the stock availability! Website said item was in stock then I called 3 weeks after and they told me it was on Backorder it did not stop them from billing my card at the time of purchase however. Then I rang and explained I was not happy with the service and was told what do I want them to do they have thousands of orders and customers they don\u2019t care. Absolutely appalling service and customer support, do not buy from here.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25jMlJEUjNWVkJ3ZVVGb1pFUkZha2t5WDFKSmRuYxAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOnc2RDR3VVBweUFoZERFakkyX1JJdnc%7C%7C","title":null,"language":null,"published_at":1772512361,"images":[],"is_pinned":false,"highlights":[],"response":null},{"id":"04682b78-6427-4f5d-b41b-01d0bdc070b6","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Nate Wardak","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJ58ZEg8NDV1_4F0Nhd4KGOTW0E_YPo9ry8EYSWhYFr4PQZmQ=s120-c-rp-mo-br100","rating":5,"text":"I came in looking for a particular door handle and couldn\u2019t be happier with the experience at Prime Hardware. The service was absolutely fantastic! Staff were professional, helpful, and made sure they found exactly what I needed. I\u2019d definitely recommend them!","text_html":"I came in looking for a particular door handle and couldn\u2019t be happier with the experience at Prime Hardware. The service was absolutely fantastic! Staff were professional, helpful, and made sure they found exactly what I needed. I\u2019d definitely recommend them!","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Ob1IwRkVaWHBvWkVOWVYwcDZTRGxsUkdVeWVrRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOnNoR0FEZXpoZENYV0p6SDllRGUyekE%7C%7C","title":null,"language":null,"published_at":1770701684,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Hi Nate,\n\nThank you so much for your kind words \u2014 it truly means a lot to our team. We\u2019re delighted to hear you had a great experience and that we could help you find exactly the right door handle. Providing professional, helpful service is always our goal, so your feedback is greatly appreciated.\n\nWe look forward to assisting you again whenever you need anything. Thanks again for recommending Prime Hardware!\n\nPrime Hardware Team","date":1770768000,"name":null,"logo_url":null}},{"id":"b7fbf352-94a2-4f30-b15a-f150dec3a29d","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Deme","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKKL9zZUxMw9m2Rti_Aq9EHY38IQFWQ4fDL8Dr_vxxJoIs-wo8=s120-c-rp-mo-ba2-br100","rating":1,"text":"My husband called ahead to confirm a specific part was in stock and was told yes. He then drove over an hour to the store, only to be given the wrong part. When this was pointed out, staff then said the part was actually not in stock at all.\n\nWhen my husband explained he had driven over an hour for this, the response was \u201cit\u2019s a nice drive\u201d????\n\nA complete waste of time and fuel. If you value accurate information and basic courtesy, I\u2019d recommend going elsewhere.","text_html":"My husband called ahead to confirm a specific part was in stock and was told yes. He then drove over an hour to the store, only to be given the wrong part. When this was pointed out, staff then said the part was actually not in stock at all.<br><br>When my husband explained he had driven over an hour for this, the response was \u201cit\u2019s a nice drive\u201d????<br><br>A complete waste of time and fuel. If you value accurate information and basic courtesy, I\u2019d recommend going elsewhere.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxWmExbE1lVXBGUmxsSU9WbFBOM3AyTkU1TGNXYxAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOi1Za1lMeUpFRllIOVlPN3p2NE5LcWc%7C0dXIhuLbm61%7C","title":null,"language":null,"published_at":1770601338,"images":[],"is_pinned":false,"highlights":[],"response":null},{"id":"5de684b8-b322-4fef-8dfc-b5e2314059f5","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Ankit Khetan","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjWVBACbiSXuyr14HBDwjQHyh3BH3-cvQzjbntRn9YFzaEb8Ub4D=s120-c-rp-mo-ba2-br100","rating":5,"text":"I visited their store today hoping to get some help with my replacement door handles as I am beginner and wanted to try this out myself. I am glad that I visited the store and the store owner was very helpful in advising on the best door handles that would be a perfect fit based on my budget. The pricing was also very competitive and it was just a bit more than the basic door handles available at Bunnings. Will keep visiting.","text_html":"I visited their store today hoping to get some help with my replacement door handles as I am beginner and wanted to try this out myself. I am glad that I visited the store and the store owner was very helpful in advising on the best door handles that would be a perfect fit based on my budget. The pricing was also very competitive and it was just a bit more than the basic door handles available at Bunnings. Will keep visiting.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSSFgxUnpZMW81TFhONmNuWnVhSFoyVEhGYVkyYxAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOkRHX1RzY1o5LXN6cnZuaHZ2THFaY2c%7C%7C","title":null,"language":null,"published_at":1770362591,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Many thanks for your good words we will do our best always to give best experience to our customers .","date":1770336000,"name":null,"logo_url":null}},{"id":"29a31f82-8b9e-446f-93c4-b9a94060fe39","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Romell Services","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocIyJVr4GRG0A996XATJoJf3XN8ESmRIRmvHPUsBMV3m7f1LJQ=s120-c-rp-mo-br100","rating":5,"text":"Great service and amazing list of products.","text_html":"Great service and amazing list of products.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGMlkyWnNlV1Z2TTBSU1VYcEdPR1ptVkZoUlFYYxAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOkF2Y2ZseWVvM0RSUXpGOGZmVFhRQXc%7C%7C","title":null,"language":null,"published_at":1768518868,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Hi Romell Services,\nThank you so much for your kind review! \u2b50\nWe\u2019re glad you enjoyed the service and our wide range of quality door hardware. At Prime Hardware, we pride ourselves on offering an extensive selection of premium products backed by friendly, knowledgeable support.\n\nWe truly appreciate your recommendation and look forward to helping you again with any door hardware or smart lock needs. \ud83d\ude4f","date":1768521600,"name":null,"logo_url":null}},{"id":"f28917dd-b42e-49f1-911b-13d1554d4f07","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Keiren cowley","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKItXBbOi-vlpSqU6-C_o-P_1hq2fjPN9PREsF4iN9Tll3Lzw=s120-c-rp-mo-ba2-br100","rating":5,"text":"Picked up a tube match with in store pick up and Sameera helped me pick the right product which made the process quick and easy. Good quality door hardware and well organised. Highly recommend","text_html":"Picked up a tube match with in store pick up and Sameera helped me pick the right product which made the process quick and easy. Good quality door hardware and well organised. Highly recommend","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pCU1YySjFVRTk0TTIxbVRVdEtVVzFZY1dKdWJsRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOjBSV2J1UE94M21mTUtKUW1YcWJublE%7C%7C","title":null,"language":null,"published_at":1768431918,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Dear Keiren\nThank you so much for taking the time to leave us such a wonderful review \u2b50\ufe0f\n\nWe\u2019re delighted to hear that your in-store pickup experience was quick and easy, and that Sameera was able to help you select the right tube latch for your needs. Providing clear advice, quality door hardware, and a well-organised showroom is something we take great pride in.\n\nYour recommendation truly means a lot to our team and supports our family-run business. If you ever need assistance with door hardware, locks, or future projects, we\u2019d be more than happy to help.\n\nThanks again for choosing Prime Hardware \u2014 we look forward to welcoming you back soon!\n\nWarm regards,\nThe Prime Hardware Team","date":1768435200,"name":null,"logo_url":null}},{"id":"2d87244c-d6e3-4de6-b137-90ba790525b2","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Craig Potter","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKuElNE9ipoVc2e6dvdKXdF1o31ducnkXUGbo27W10H3DRcjQ=s120-c-rp-mo-br100","rating":5,"text":"Bought keyed alike deadlocks online and it was dispatched \/ delivered quickly . Great product , good quality at a fair price , cant ask for more. Thanks for a great experience.","text_html":"Bought keyed alike deadlocks online and it was dispatched \/ delivered quickly . Great product , good quality at a fair price , cant ask for more. Thanks for a great experience.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xFNU4yY3lOMmhGVTE5aGFHWmxjMkpvTjB4b1ZWRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOlE5N2cyN2hFU19haGZlc2JoN0xoVVE%7C0dO5oXeZO5Z%7C","title":null,"language":null,"published_at":1768189218,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Hi Craig,\nThank you for your kind feedback \u2014 we\u2019re delighted to hear you had a great experience \ud83d\ude0a\n\nIt\u2019s wonderful to know your keyed alike deadlocks arrived promptly and met your expectations for quality and value. We take pride in offering premium door hardware with reliable delivery and personalised service, both online and at our Sydney showroom.\n\nThank you for choosing Prime Hardware \u2014 your trusted Australian door hardware specialist. We truly appreciate your support and look forward to assisting you again.","date":1768262400,"name":null,"logo_url":null}},{"id":"eeccd8cf-0847-4074-ae49-9838c1b3e9be","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Khalid Naveed","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJNT4qe8ZZuKgYGPVVoJw0RVYN5aGyBxaM_UBzYPxHVog9aFQ=s120-c-rp-mo-br100","rating":5,"text":"Excellent customer service from Prime team (Sameera) with timely response.","text_html":"Excellent customer service from Prime team (Sameera) with timely response.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s4NWExRTFaako2ZGxSbE1rbFlhSEY2UmtVNFYzYxAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOk85a1E1ZjJ6dlRlMklYaHF6RkU4V3c%7C0dHmdz_lpo7%7C","title":null,"language":null,"published_at":1766533759,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Hi Khalid,\nThank you so much for your wonderful feedback! \ud83c\udf1f\nWe\u2019re delighted to hear that you received excellent customer service from Sameera and the Prime Hardware team. Providing fast, reliable support and helping customers find the right architectural door hardware and smart home products is something we truly pride ourselves on.\n\nWe appreciate you choosing Prime Hardware \u2013 Sydney\u2019s trusted supplier for premium door handles, locks, and hardware solutions. If you ever need assistance with product selection, project advice, or express delivery, we\u2019re always here to help. \ud83d\ude0a","date":1767052800,"name":null,"logo_url":null}},{"id":"a2e8d851-1b45-4cb0-a7e5-68bca6991b6b","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Emj Cast*l","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjUpvxBo_FY5Tquw2CdGLcbTy1qtLnC6GhOdo49PmqIxb6RqBcsL=s120-c-rp-mo-ba3-br100","rating":5,"text":"Sameera and Ramsy provided exceptional service at their hardware shop. They took the time to thoroughly explain and check their hardware products, ensuring everything was clear and helpful. They are a very friendly and accommodating couple, and even offered coffee during my visit, which made the experience even more pleasant. The drive to the shop is lovely, with beautiful scenery along the way. Overall, a wonderful experience and highly recommended.","text_html":"Sameera and Ramsy provided exceptional service at their hardware shop. They took the time to thoroughly explain and check their hardware products, ensuring everything was clear and helpful. They are a very friendly and accommodating couple, and even offered coffee during my visit, which made the experience even more pleasant. The drive to the shop is lovely, with beautiful scenery along the way. Overall, a wonderful experience and highly recommended.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paaVUxQnRUVU5NWkdSclZYTlZZMmhLWDJFNU5WRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOjZiU1BtTUNMZGRrVXNVY2hKX2E5NVE%7C0dHmAspMuN3%7C","title":null,"language":null,"published_at":1766531832,"images":["https:\/\/lh3.googleusercontent.com\/geougc-cs\/ABOP9pv8XD9A9Y6pK7MjyZDJVeGRpS-JdsLdNck4SCB9VW_2mgEWKfHQVpXu_WmNoIW9b0KOj5apzKdd_x2WAaF9jTezenMNkDUbd6ecvJjFNK2KGdV0GECZXAaCftyTE4kFYdt0RtoH6gcQ2zWH","https:\/\/lh3.googleusercontent.com\/geougc-cs\/ABOP9pvI0fZxkwWV45IOnrWAN8QG4KfT9tn4CcqlppinJPJX3x0e_K-DPS1FHNH2tO05-w5bMQYtEUUc1R9nYl3ndv3AQ9ei65-jjvYYt0P-1jWHeBCyC661tzVvlY9LFKaHoCWHgh73ezjLQoc","https:\/\/lh3.googleusercontent.com\/geougc-cs\/ABOP9pvZ4lllO_08Pq2DJCDmxIW-2YIBw2jfwN2WRKYldcu33ddoxOxQ0_-p72hisSWynbuJbrDToeE6eJwvNYX4QbL-t_3NAzrEERu7gE6sDjXg0GZue7m9IybkMNyGExSvSmVpXhZRaClXIPWE","https:\/\/lh3.googleusercontent.com\/geougc-cs\/ABOP9puOdE2TITeBolYGe_Xzic9uOlPyJSKWTYRJAssQ36aGZLSpc-JR7nBU3AxKkDq-OXDsipVc1D-d8znCjTtX_1Zc5ZZL6gv0XFMwxapAgP6SE1qxBI5G7CuXFvniVAaNg0RVf2eooV-Jpik9","https:\/\/lh3.googleusercontent.com\/geougc-cs\/ABOP9ptBRwmWgKhpwAVXa3P3odACiaZJbQD25_Bdz5Ehzhw8HIHMvRBQlfKN4tbjqRG5ry-9Brl8BbfJl7sHx32D9XRiIwrWhKIrIrrBP1auEZ4HuYS6E8mlVk1wuLnpR4y9Wlr6XWUIuQkzdVhN"],"is_pinned":false,"highlights":[],"response":{"text":"Dear Emj,\nThank you so much for your wonderful review! \ud83c\udf1f We\u2019re thrilled you had a great experience at Prime Hardware. We always aim to offer friendly, personalised service and clear guidance on our premium architectural door hardware so customers feel confident in their selections.\n\nWe\u2019re glad you enjoyed the visit (and the coffee \u2615) and the scenic drive to our Sydney showroom. Your recommendation means a lot to our family-run business.\n\nIf you ever need help with smart locks, door handles, or hardware for your projects, we\u2019re always here to assist.\n\nThank you for choosing Prime Hardware \u2014 your trusted door hardware destination. \ud83d\ude4f\ud83d\udc9b","date":1766448000,"name":null,"logo_url":null}},{"id":"ef042c77-2144-487b-8d65-87e2f516e2ba","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Shamsa Lalani","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKn9kuj7ThRpo1fWtfuuZreIV5wCwetoINj6bPnojOIuIbljg=s120-c-rp-mo-br100","rating":5,"text":"I came from USA to Sydney to visit and my friend went shopping for her home so I tagged along . saw the beautiful collection and the customer service was amazing I loved how they showed so much interest and they were so helpful that I end up buying iver Sarlat  Door knocker For for my home as well\u2764\ufe0f","text_html":"I came from USA to Sydney to visit and my friend went shopping for her home so I tagged along . saw the beautiful collection and the customer service was amazing I loved how they showed so much interest and they were so helpful that I end up buying iver Sarlat  Door knocker For for my home as well\u2764\ufe0f","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Od2VEaHlSbWxWTjJGVGFVVXhWM2t6UkVOUFVsRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOnNweDhyRmlVN2FTaUUxV3kzRENPUlE%7C0dE3O8GK9i7%7C","title":null,"language":null,"published_at":1765557833,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Dear Shamsa,\n  Thank you for your lovely review and for visiting Prime Hardware while in Sydney. We\u2019re delighted you enjoyed our collection and experienced the level of service we pride ourselves on.\n\nIt\u2019s wonderful to hear you chose the Iver Sarlat door knocker \u2014 a beautiful piece of architectural door hardware. We truly appreciate your support and hope it adds a special touch to your home back in the USA.\n\nWarm regards,\nPrime Hardware Team\n  ","date":1766016000,"name":null,"logo_url":null}},{"id":"aa8108af-5bca-4799-a21b-0b7154d30751","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Michael Aslanis","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLUfp9Z1UvosVDDdfaxFMvc4uv-iJYZRjPHF6Q2DIB0ciEnoA=s120-c-rp-mo-br100","rating":5,"text":"Prime Hardware is a premises which focuses mainly on door furniture. They stock a very wide range of handles and locks. Ramzan, the proprietor assisted me with a possible matching lock for a timber sliding door. I was able to take it home and trial fit . It did not fit, was given a full refund. I appreciated his time with my request and a full refund was appreciated.","text_html":"Prime Hardware is a premises which focuses mainly on door furniture. They stock a very wide range of handles and locks. Ramzan, the proprietor assisted me with a possible matching lock for a timber sliding door. I was able to take it home and trial fit . It did not fit, was given a full refund. I appreciated his time with my request and a full refund was appreciated.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pka1dXZDZkRGsxYTAwek56UlhVVkZyZFZVM01rRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOjdkWWd6dDk1a00zNzRXUVFrdVU3MkE%7C0dAusEW5Vje%7C","title":null,"language":null,"published_at":1764732431,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Dear Michael,\n\nThank you for your kind review and for visiting Prime Hardware. We\u2019re glad we could assist you in finding the right door handles and locks for your timber sliding door, and that our trial and refund process met your expectations.\n\nWe appreciate your support and look forward to helping you again with any architectural door hardware needs.\n\nKind regards,\nRamzan & the Prime Hardware Team","date":1766016000,"name":null,"logo_url":null}},{"id":"af039113-016b-41e3-87c7-83462a4288a1","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Jennifer Stokes","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjVa-jYK-5ZGNLVX9CjWWJiXrLVtTPWDpyLOTYYIpbqWFnkuifMk=s120-c-rp-mo-br100","rating":5,"text":"I ordered all solid brass, high quality, door hardware for our new house from Prime Hardware and after shopping around I found them to be the best price. On top of that they were extremely helpful advising me on what I needed for each door- it was a big order and Ramzan simplified it for me and helped me through the order. The order arrived a few days later, was very well packaged and everything was there. I recommend shopping at Prime Hardware.","text_html":"I ordered all solid brass, high quality, door hardware for our new house from Prime Hardware and after shopping around I found them to be the best price. On top of that they were extremely helpful advising me on what I needed for each door- it was a big order and Ramzan simplified it for me and helped me through the order. The order arrived a few days later, was very well packaged and everything was there. I recommend shopping at Prime Hardware.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psSWRGVmtTbFpEY0ZwMlJDMXlUSFphVjBJM1ZYYxAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOjlIdFVkSlZDcFp2RC1yTHZaV0I3VXc%7C0dAHyEtBX-f%7C","title":null,"language":null,"published_at":1764568975,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Dear Jennifer,\n\nThank you for choosing Prime Hardware and for your wonderful feedback. We\u2019re glad we could assist you in selecting the right solid brass architectural door hardware for your new home and make the ordering process simple.\n\nIt\u2019s great to hear your order arrived quickly, well packaged, and complete. We appreciate your recommendation and look forward to helping you again with any door hardware or smart lock needs in the future.\n\nKind regards,\nRamzan & the Prime Hardware Team","date":1766016000,"name":null,"logo_url":null}},{"id":"794f6f58-d45c-43e4-849f-8e8fd5d0e2e9","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Matt Paschke","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjWsTDyhid0tvwN2iKp92DoUWyffn8u2k70Uv_cAkSP29X83nWzd=s120-c-rp-mo-ba2-br100","rating":1,"text":"I placed an order and 12 business days later, still no product and no correspondence from the company. Appears to be a scam company. Do not waste your money. Unfortunately, i could not give them 0 stars.","text_html":"I placed an order and 12 business days later, still no product and no correspondence from the company. Appears to be a scam company. Do not waste your money. Unfortunately, i could not give them 0 stars.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWcWQxQkNVM3BXUzJoVWFXUXRSMGN0VmpWcVVGRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOlVqd1BCU3pWS2hUaWQtR0ctVjVqUFE%7C0d2PCTpQPDf%7C","title":null,"language":null,"published_at":1762501470,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Hi Matt, \n\nWe are truly sorry to hear about your experience - this is absolutely not the level of customer service we aim to provide. \n\nWe have carefully looked into your order and can confirm that it has been dispatched (with tracking details sent to you via email). \n\nSometimes, courier delays can occur, but please rest assured that Prime Hardware is a fully verified Australian business with a physical showroom and a local support team. \n\nWe completely understand your frustration and appreciate your patience. Our team has reached out to ensure your issue is resolved quickly. if you still haven\u2019t received your parcel or need further assistance please contact us at support@primehardware.com.au or call us 1800 0329 028 - we\u2019re here to help until everything is sorted out. \n\nKind regards\nPrime hardware support team ","date":1762473600,"name":null,"logo_url":null}},{"id":"730834ab-3cbd-49cf-b74f-a66460979ecf","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Jess Burchell","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocIuqjyBlPQfCGBgj576D5CP6ZshRYAdhq15BDDkgGIFQ0Cs-g=s120-c-rp-mo-br100","rating":1,"text":"Terrible customer service. Ordered a flush bolt for our renovation. They had the wrong photo on their listing. When it arrived in the wrong colour I contacted customer service, they acknowledged they had the wrong photo on the listing. They advised it was \u2018partially my fault\u2019 as I should have known by their product code? And that I would have to pay for the return shipping. When I refused to pay for shipping as this was their mistake, the male I initially spoke to become very aggressive, yelling saying I was being unreasonable because they are a small business. He eventually passed the phone to a female employee who helped resolve the issue.","text_html":"Terrible customer service. Ordered a flush bolt for our renovation. They had the wrong photo on their listing. When it arrived in the wrong colour I contacted customer service, they acknowledged they had the wrong photo on the listing. They advised it was \u2018partially my fault\u2019 as I should have known by their product code? And that I would have to pay for the return shipping. When I refused to pay for shipping as this was their mistake, the male I initially spoke to become very aggressive, yelling saying I was being unreasonable because they are a small business. He eventually passed the phone to a female employee who helped resolve the issue.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWSlFVSXRlR1IwV0RWalNFUjVMV3BRTlV4SVNHYxAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOkVJQUIteGR0WDVjSER5LWpQNUxISGc%7C0cvNiEuWUOB%7C","title":null,"language":null,"published_at":1760398223,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Dear Jess,\n\n Thank you for bringing this to our attention. We sincerely apologise for the confusion caused by the incorrect product image on the flush bolt listing \u2014 this is not the experience we aim to provide, and the listing has since been reviewed to prevent a recurrence.\n\nWe\u2019re glad the matter was ultimately resolved by our team, and we appreciate your feedback as it helps us improve our processes. At Prime Hardware, we are committed to providing accurate product information, fair resolutions, and respectful customer service across our range of architectural door hardware.\n\nIf you would like to discuss this further, please feel free to contact us directly \u2014 we\u2019re always happy to assist.\n\nKind regards,\nPrime Hardware Team","date":1766016000,"name":null,"logo_url":null}},{"id":"8BFI06","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Joshua Byrnes","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjVdJ4kE5XLQrJRwjqbmFOAaqQa63552BRObUG7IbjEkrSkwZbBt-A=s120-c-rp-mo-ba2-br100","rating":1,"text":"Placed an order, received an invoice, then radio silence for two weeks. Ended up disputing the transaction with PayPal. Will not be shopping here again.","text_html":"Placed an order, received an invoice, then radio silence for two weeks. Ended up disputing the transaction with PayPal. Will not be shopping here again.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25waU5WUnJkMFkzT0hWMVNtZ3RXVXd5TFZsTGFHYxAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOnpiNVRrd0Y3OHV1SmgtWUwyLVlLaGc%7C0chCzkZ3t5U%7C","title":null,"language":null,"published_at":1756684272,"images":[],"is_pinned":false,"highlights":[],"response":null},{"id":"8BFI05","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Heath Rudd","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocL_D2l3elQ9I_Xn3TSmGViJR66Cqm8m4lN-D_lnF2QFEIXUuA=s120-c-rp-mo-br100","rating":1,"text":"Lists items they don\u2019t have in stock\nAs stocked items","text_html":"Lists items they don\u2019t have in stock<br>As stocked items","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKZmEyUTRSWEJJZUZFeWRuZ3hkRkp1VlZoalFYYxAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOlJfa2Q4RXBIeFEydngxdFJuVVhjQXc%7C0cgV3nhdgnu%7C","title":null,"language":null,"published_at":1756496179,"images":[],"is_pinned":false,"highlights":[],"response":null},{"id":"8A9zs6","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Richard Van Der Male","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLZpSXiBh6WKoTLF_MKwMGF64NoeODivlYVX-aWmoCLuw9N0wrh=s120-c-rp-mo-br100","rating":1,"text":"Had my order cancelled without explanation and still waiting for simple credit card reversal.  UPDATE: Claims out of stock but this was not communicated in any way.  Six days later, still no refund.","text_html":"Had my order cancelled without explanation and still waiting for simple credit card reversal.  UPDATE: Claims out of stock but this was not communicated in any way.  Six days later, still no refund.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xodVZXWkZWRzlxZDFCRE1Vc3hVakJJUTNadGVXYxAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOlhuVWZFVG9qd1BDMUsxUjBIQ3ZteWc%7C0cc__-ANfyM%7C","title":null,"language":null,"published_at":1755470144,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Good morning Richard, \nYour order was cancelled due to non stock of item till end of October , \nWe email first Then Cancel the order , \nRefund takes 2-3 working days to show in your Account, refunded on the same card, our accounts department will send you the proof of payment refunded, Apologies for inconvenience caused , please check your junk email , sometimes possible in junk . \nWe will acknowledge you once the stock is available. \nSales Team \nRamsey \n","date":1755216000,"name":null,"logo_url":null}},{"id":"8yM7zu","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Tracey","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLSt6Wfmpasy2_uJ4Sk2puA3IjRxEjpHJgHfPq6_efGLfRjWQ=s120-c-rp-mo-br100","rating":5,"text":"High quality solid door handles, the service was outstanding and very helpful.  Fast delivery and helpful when I needed advice on my choice of handle.\nWill shop here again.","text_html":"High quality solid door handles, the service was outstanding and very helpful.  Fast delivery and helpful when I needed advice on my choice of handle.<br>Will shop here again.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxMGFqRm5iRUY1TmxoVGFYVXhOR1ZyUlRneWNXYxAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOk10ajFnbEF5NlhTaXUxNGVrRTgycWc%7C0cX4SbtE9KG%7C","title":null,"language":null,"published_at":1753765735,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Dear Tracey \n\nThank you so much for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that you are happy with the high quality of our door handles and that you found our service outstanding and very helpful.\n\nProviding excellent advice and ensuring fast, efficient delivery are top priorities for us, so it's incredibly rewarding to know we met your expectations in these areas.\n\nWe truly appreciate your kind words and look forward to assisting you with your smart home security needs again in the future.\n\nWarm regards,\n\nThe Team at Prime Hardware\n\n","date":1753747200,"name":null,"logo_url":null}},{"id":"8vpsy1","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Tee Gee","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJZIuwf8XKYBtSn-pspcFm-_Bz00DykUjLherrgk7tqY0USlg=s120-c-rp-mo-br100","rating":5,"text":"I ordered my door handles on Monday and explained how I needed them urgently. I had them delivered on Thursday. The service was amazing and the man that took my order was so helpful and ordered everything my carpenter would need to professionally install them. Thank you and I will definitely be coming back when I replace all my other door handles. Great service and product.","text_html":"I ordered my door handles on Monday and explained how I needed them urgently. I had them delivered on Thursday. The service was amazing and the man that took my order was so helpful and ordered everything my carpenter would need to professionally install them. Thank you and I will definitely be coming back when I replace all my other door handles. Great service and product.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOb05GRjBjeTB0V1ZoRlNqTkVlSGR0Y1dwdVMzYxAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOlNoNFF0cy0tWVhFSjNEeHdtcWpuS3c%7C0cOmax41jg1%7C","title":null,"language":null,"published_at":1751591357,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Dear, Tee Gee\nWe are absolutely thrilled to read your review! Thank you so much for sharing your experience.\n\nIt makes our day to know that we could meet your urgent needs and deliver your door handles so quickly. We pride ourselves on providing not just quality products, but also truly helpful and professional service, so hearing that our team member was able to assist your carpenter with everything needed for a professional installation is incredibly rewarding.\n\nWe truly appreciate your trust in us and are excited that you'll be returning when you're ready to replace your other door handles. We look forward to serving you again!\n\nWarm regards,\nTeam Prime hardware","date":1753747200,"name":null,"logo_url":null}},{"id":"8MRyzA","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Ryan Henry","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJwsoeC4a-sia6pMmhmZXhF4eNKTqL_qyRtcflfgZCUJnLjVg=s120-c-rp-mo-ba3-br100","rating":5,"text":"Good customer service and fair pricing. Shipping was fast and out of stock products were communicated accordingly. I am very happy with my Zanda door levers with retrofit adapters.","text_html":"Good customer service and fair pricing. Shipping was fast and out of stock products were communicated accordingly. I am very happy with my Zanda door levers with retrofit adapters.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21KYVlXSmtURmxPYkdoemFVRXhSVmhZUkcxclQxRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CAIQACodChtycF9oOmJaYWJkTFlObGhzaUExRVhYRG1rT1E%7C0cKSn02iyF6%7C","title":null,"language":null,"published_at":1750457537,"images":["https:\/\/lh3.googleusercontent.com\/geougc-cs\/AMBA38tU-RGTYcN0du0IQIHHmqImimCeH2m0pzU_HGaRR12TuGYxdM7E-RiaEIf4znmlYjm7lUWF32RzriNEhZaDp7m0CqqFnCVZXxOjeXZU9-RhABrdPKZPNHE5DL22ClG8XEV-5IwNOofTPQwZ"],"is_pinned":false,"highlights":[],"response":{"text":"Many Thanks Ryan appreciate your kind words, we will do our best to keep our customers happy and satisfied with our service and provide best of knowledge all the time .","date":1750464000,"name":null,"logo_url":null}},{"id":"8Lk5qM","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Ali Sadeqi","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjXxtE6gPEBz8j4ftm7WvgwY-B5z7ay0HOm_vnW55AOYKDcbWCg=s120-c-rp-mo-br100","rating":5,"text":"Good quality products and very good prices","text_html":"Good quality products and very good prices","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VNRE5yT0s2aXViQ3JRRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEMDNrOK6iubCrQE%7CCgwIg7GjwgYQ8Mbp-wI%7C","title":null,"language":null,"published_at":1749604483,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Dear Ali\n\nWe are absolutely thrilled to read your review! Thank you so much for sharing your experience.\n\nIt makes our day to know that we could meet your urgent needs and deliver your door handles so quickly. We pride ourselves on providing not just quality products, but also truly helpful and professional service, so hearing that our team member was able to assist your carpenter with everything needed for a professional installation is incredibly rewarding.\n\nWe truly appreciate your trust in us and are excited that you'll be returning when you're ready to replace your other door handles. We look forward to serving you again!\n\nWarm regards,","date":1753747200,"name":null,"logo_url":null}},{"id":"8KPWgx","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Rod Thiele","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJ5j4cO7149hi9BZ1-ujyPVGfj09PnrODLcgwUXHPCNQiG6Cw=s120-c-rp-mo-br100","rating":1,"text":"Would have given 0 stars if possible.  Order a cabinet hardware handle which I needed urgently, paid much more than the item cost for 2-4 business days express shipping, and 4 working days later no dispatch confirmation and no response to my email for an update.  Have had to lodge Paypal dispute.  I expected much better.","text_html":"Would have given 0 stars if possible.  Order a cabinet hardware handle which I needed urgently, paid much more than the item cost for 2-4 business days express shipping, and 4 working days later no dispatch confirmation and no response to my email for an update.  Have had to lodge Paypal dispute.  I expected much better.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VNTGM1cG5Ia2ZfcUZnEAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEMLc5pnHkf_qFg%7CCgwIvqqDwgYQoMmx5QE%7C","title":null,"language":null,"published_at":1749079358,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Good morning Rod , Apologies for what you felt , we received your order on 31st may 8.44pm Which was Saturday , Weekend we are close , How ever 4 business days not yet complete , We have refund you your invoice in full  , Yet we will do free delivery and free product , it is scheduled to dispatch tomorrow , will share tracking details soon","date":1748995200,"name":null,"logo_url":null}},{"id":"8JPjxQ","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Jennifer Lloyd","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKbGt4WcFucR6dTLKARTuIF61erCcrwzWt-NyflU5cjs_SD5g=s120-c-rp-mo-br100","rating":5,"text":"Good range of products and super helpful prompt service. Highly recommend.","text_html":"Good range of products and super helpful prompt service. Highly recommend.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VPX1lsY2I2N0lqOHRRRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEO_Ylcb67Ij8tQE%7CCgwI6Z7QwQYQ6JqoswE%7C","title":null,"language":null,"published_at":1748242281,"images":[],"is_pinned":false,"highlights":[],"response":{"text":" Thank you, Jennifer, we strive to keep our customer service bar high.","date":1748217600,"name":null,"logo_url":null}},{"id":"8GXKK2","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Ali Akkus","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKDaj40P9LtwaIVc_V6YFSHe11Sg8wko_646uuPg3Vsvd3lEQ=s120-c-rp-mo-br100","rating":1,"text":"Terrible after sale support - I received product that was of poor quality and they refused to change over 4 handles where colours don\u2019t match and have clear imperfections","text_html":"Terrible after sale support - I received product that was of poor quality and they refused to change over 4 handles where colours don\u2019t match and have clear imperfections","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNZMktET3lnRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgMCY2KDOygE%7CCgwIyrfLwAYQuMqLxAI%7C","title":null,"language":null,"published_at":1746066378,"images":["https:\/\/lh3.googleusercontent.com\/geougc-cs\/AB3l90DUmEEYLARxodk0-IvOirF9uTO9Db60ChzNKJSRGNfa4LPkc0zKYEcoeZtG62ALkKSX-pTFy9SdMWpFrt7WfOYg1L3kShuiSy_4LMH4aPhMSp41RbZhAqmBYcME8AA3hdrc7A_s"],"is_pinned":false,"highlights":[],"response":{"text":"Hi Ali \nTasmanian oak will never have same grains or same Color as this is natural wood ,  there will be always slightly variation , we tried to match few handles, we recommend customers on our website , We also recommend please check the good as soon as you receive them if any issues we will replace or refund, Goods should be in original packing , \nSupplier is happy to take back if this is in original packing . \nPlease let us know if we can help in any other way .\n","date":1746057600,"name":null,"logo_url":null}},{"id":"8VwnH3","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Ariel Wong","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjWMUukO3g9DQmdpsKZqRNae9I2pB0NGTrKC6NN2BqIzukdIh3m2=s120-c-rp-mo-br100","rating":5,"text":"If you're looking for door knobs\/levers, don't look anywhere else. This is the best one stop shop. Largest selection in the hills area at reasonable prices. Came in needing door levers for renos and the owner was so helpful explaining the different types available. Found exactly what I needed after going to 4 other stores prior. Had an issue with the lever being smaller than the existing door core and the owner found a solution immediately. Highly recommend checking out the shop in person.","text_html":"If you're looking for door knobs\/levers, don't look anywhere else. This is the best one stop shop. Largest selection in the hills area at reasonable prices. Came in needing door levers for renos and the owner was so helpful explaining the different types available. Found exactly what I needed after going to 4 other stores prior. Had an issue with the lever being smaller than the existing door core and the owner found a solution immediately. Highly recommend checking out the shop in person.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNJdk4zWjRRRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgMCIvN3Z4QE%7CCgwIxZmpvwYQqKb9wwI%7C","title":null,"language":null,"published_at":1745064409,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"\"Thank you for your fantastic review! We're thrilled to hear that you found exactly what you needed at Prime Hardware after searching elsewhere. Our goal is to provide the best selection and expert guidance, so it\u2019s wonderful to know our efforts made a difference. We truly appreciate your recommendation and look forward to helping you again in the future!\"","date":1745020800,"name":null,"logo_url":null}},{"id":"8VTrt7","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Isaias Sette","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjWBRw38UTsS5NtL3PF9J5UZD1oR9RirIWLKQ-fIW2vuFkjur9g=s120-c-rp-mo-br100","rating":5,"text":"Great store with good customer service, if you're looking for some food or lock hardware this is a good store for you","text_html":"Great store with good customer service, if you're looking for some food or lock hardware this is a good store for you","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUR3el9DdUR3EAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgMDwz_CuDw%7CCgwIkKudvwYQsLLDhgI%7C","title":null,"language":null,"published_at":1744265245,"images":[],"is_pinned":false,"highlights":[],"response":null},{"id":"8E52aN","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Rob Pickering","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjURIrQhDj6iBBYMbNPBEAd99FOyGN21pKRcOtu56nNURF5n8jI=s120-c-rp-mo-br100","rating":1,"text":"still waiting for an item for delivery 6 months after placing order and they have not replied to my request for an update","text_html":"still waiting for an item for delivery 6 months after placing order and they have not replied to my request for an update","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURJZ0o2ZkhREAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgMDIgJ6fHQ%7CCgwI9LbHvwYQ-K6bogE%7C","title":null,"language":null,"published_at":1743903604,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Hi Robert\nThank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations. This is certainly not the standard we strive to maintain.\nWe take all reviews seriously and would like to understand more about what went wrong so we can make it right. If you're open to it, please contact us directly on 0433311950 , and we'd be happy to discuss your concerns in more detail.\nYour satisfaction is important to us, and we genuinely appreciate the opportunity to improve.\n\nKind regards,\nRamzan Madhani\nDirector \nPrime Hardware","date":1743897600,"name":null,"logo_url":null}},{"id":"8VpHMy","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Victor Z","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKa4sOEKK5Rj8bYWDji98cHUgfgBSTUDrt5YSKr2CRmNgR_fQ=s120-c-rp-mo-ba2-br100","rating":5,"text":"Great range, price and service.    Highly recommended","text_html":"Great range, price and service.    Highly recommended","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUR3NG91UjlnRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgMDw4ouR9gE%7CCgwI5-yHvwYQyI7stgE%7C","title":null,"language":null,"published_at":1743737216,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you for your kind words it mean\u2019s lots to us 1 more satisfied customer.","date":1743724800,"name":null,"logo_url":null}},{"id":"8EqXIJ","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Felicity Fowler","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjVUqs_7PwDGiBQ80iXUcZtegLqMrQHd05iQ9NljXRtAaLM-XhU=s120-c-rp-mo-br100","rating":5,"text":"Hard to come by great customer service these days! Ramsey was super helpful in working through our complex requirements and providing insights to help get us what we needed in the most efficient manner. Highly recommend Prime Hardware!","text_html":"Hard to come by great customer service these days! Ramsey was super helpful in working through our complex requirements and providing insights to help get us what we needed in the most efficient manner. Highly recommend Prime Hardware!","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNJcmVhVGNBEAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgMCIreaTcA%7CCgwIlb-8vwYQ2PL6ngI%7C","title":null,"language":null,"published_at":1743724437,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"**\"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Prime Hardware. Customer satisfaction is our top priority, and we truly appreciate your support. If you ever need anything,feel free to reach out\u2014we\u2019re always happy to help! Looking forward to serving you again soon!\"","date":1743724800,"name":null,"logo_url":null}},{"id":"8VwnH4","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Mitchell Coote","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKQSeo2Mz3dh6GMIVPm1saAHWfQIiZ9KieXBA51R3mEmyp-tA=s120-c-rp-mo-br100","rating":5,"text":"Great service","text_html":"Great service","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNJX01EdzVBRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgMCI_MDw5AE%7CCgwI36epvwYQ6Lne4AI%7C","title":null,"language":null,"published_at":1743410143,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you ","date":1743379200,"name":null,"logo_url":null}},{"id":"8VpHMx","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Kenny Duong","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjU8aGUYMgKJ0tc9uhzbDtq6e1vi6ZjZzwfa2rn8q8qK7S_6mbP3Lw=s120-c-rp-mo-ba2-br100","rating":5,"text":"Very good service, got back to me almost instantly on WhatsApp - if only all businesses ran like this. Got the 'rare' lock I needed and was shipped to me quick. Fit in perfectly :)\n\nAppreciate all the help!","text_html":"Very good service, got back to me almost instantly on WhatsApp - if only all businesses ran like this. Got the 'rare' lock I needed and was shipped to me quick. Fit in perfectly :)<br><br>Appreciate all the help!","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUR3ckxpcGxnRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgMDwrLiplgE%7CCgwI7fuDvwYQ2Jj4ggE%7C","title":null,"language":null,"published_at":1742943934,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you Kenny we really appreciate your review. It means a lot. We are committed to high quality service.","date":1742860800,"name":null,"logo_url":null}},{"id":"92EUau","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"ssamnani","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocI-bC7_NyvvziJNU3lEtqs1Lgp2s43qb7l6ZG8qwsDPpKQdug=s120-c-rp-mo-br100","rating":5,"text":"best place to get your hardware stuff  at wholesale price","text_html":"best place to get your hardware stuff  at wholesale price","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNQOE5mQ3FBRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgICP8NfCqAE%7CCgwIpIz6uQYQoLyTqwE%7C","title":null,"language":null,"published_at":1733392079,"images":[],"is_pinned":false,"highlights":[],"response":null},{"id":"92EUat","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Zain Qureshi","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJL5v3cE6Z3HEMmk9zAzAREhem-aFCrCcbCjl3UTQGqFvpyyg=s120-c-rp-mo-br100","rating":5,"text":"Excellent products. The owner was very helpful in fulfilling all my needs. 5\/5","text_html":"Excellent products. The owner was very helpful in fulfilling all my needs. 5\/5","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNQOEplWGVREAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgICP8JeXeQ%7CCgwIlYz6uQYQoKqO_wI%7C","title":null,"language":null,"published_at":1733127438,"images":[],"is_pinned":false,"highlights":[],"response":null},{"id":"92EUaz","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Gav Storrier","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjXYAEc4zV4bGYUE_V8lUUWURJaa4XeBtE_xjMEHm0j_IBFLif4BUA=s120-c-rp-mo-ba2-br100","rating":5,"text":"Bent over backwards to help us and get what we needed. Will be my main supplier from now on","text_html":"Bent over backwards to help us and get what we needed. Will be my main supplier from now on","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNQaUpuMFRBEAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgICPiJn0TA%7CCgwIvqv6uQYQkMWQxgM%7C","title":null,"language":null,"published_at":1733011558,"images":[],"is_pinned":false,"highlights":[],"response":null},{"id":"921ybP","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Rohin Gogia","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLFRDQBV0MhqgKCJnk4jasHVBGqABzyjWkmPt_D6D7wf-mGtA=s120-c-rp-mo-ba3-br100","rating":5,"text":"Fantastic deals and a wonderful and huge collection, with amazing after sales service to follow","text_html":"Fantastic deals and a wonderful and huge collection, with amazing after sales service to follow","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQzOWJuUDRRRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgID39bnP4QE%7CCgsInrLnuQYQsMuLDg%7C","title":null,"language":null,"published_at":1732949285,"images":[],"is_pinned":false,"highlights":[],"response":null},{"id":"924mX8","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Mark Zerafa","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJ4b05XqiruBvxrLz3VCPC1P3oJD81h9TSttFp4lI79T9Ym=s120-c-rp-mo-br100","rating":1,"text":"Purchase 2 brass 200mm barrel bolts on their website based off the photos provided to match others fitted on my doors and they turned up in a different style (See photos). After many emails they tell me the new ones were sent but provided the existing tracking which show they were delivered. After a phone call this morning I was told \"but they are the same colour\" then told me he would call me back. All i ask is can you please send the ones you advertised to match my existing ones or a refund, simple.","text_html":"Purchase 2 brass 200mm barrel bolts on their website based off the photos provided to match others fitted on my doors and they turned up in a different style (See photos). After many emails they tell me the new ones were sent but provided the existing tracking which show they were delivered. After a phone call this morning I was told \"but they are the same colour\" then told me he would call me back. All i ask is can you please send the ones you advertised to match my existing ones or a refund, simple.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQzbVBuTFJnEAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgID3mPnLRg%7CCgsI95DKuQYQiMyREg%7C","title":null,"language":null,"published_at":1732949285,"images":["https:\/\/lh3.googleusercontent.com\/geougc-cs\/AIHozJIYRP8npMk3nlfWdnqu7owU5MiToQ3Em-9fjR6t7Pe-Z6JWxmG6vbKVsi2GTwkqbTLPAe5g8CvwPABkMSar-U88x9khrcrDQYB1BxFC3LzPrejGXujDtecQ1aqaWO1qP4qu3Ameig","https:\/\/lh3.googleusercontent.com\/geougc-cs\/AIHozJKS8oQGidTylSg_u88_jILTixiqCrMs5UHNyMiH59_spEmt4fHXTDm0Px3NRx0jTqtRR0RxvAPLxRW2yEq_MOcubFv-L2P4ij3CC9Pdv102WS7BqaRn3VZMHv58_8aFCA89HT7W"],"is_pinned":false,"highlights":[],"response":{"text":"Hi sorry for this inconvenience to you , \nWe will make sure to deliver  again as soon as possible, we tried contacting you but your phone was coming busy . \n","date":1732924800,"name":null,"logo_url":null}},{"id":"91gHON","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"brent tisdale","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLhaAbXqCg8n54jIKwPbgrololemZ59BSTckyihfVLosyfJhg=s120-c-rp-mo-ba3-br100","rating":5,"text":"Purchased some door handles from here, great quality products and really fast shipping with quality packaging, the owner of the business is very easy to deal with and helpful, Highly recommend and will return for future purchases.","text_html":"Purchased some door handles from here, great quality products and really fast shipping with quality packaging, the owner of the business is very easy to deal with and helpful, Highly recommend and will return for future purchases.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMzamZmU0hREAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIC3jffSHQ%7CCgwIt6a1uQYQ8N6j5gI%7C","title":null,"language":null,"published_at":1732685740,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Many thanks for your great review, \nwe are very delighted that we could give you the best customer experience, and we will keep doing the best ","date":1732665600,"name":null,"logo_url":null}},{"id":"91gHOY","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Kathy M","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocIhXtdswdW6DZbs5NheASlh8upVMKzgzMfX29b6dQFRvfOn7w=s120-c-rp-mo-br100","rating":5,"text":"Ramzi was a great help choosing kitchen cabinet handles with the number and size needed. He also gave advice concerning the Iver range with matching handles for the integrated fridge. Delivery was quick and subsequent follow up for another handle the same. Highly recommended.","text_html":"Ramzi was a great help choosing kitchen cabinet handles with the number and size needed. He also gave advice concerning the Iver range with matching handles for the integrated fridge. Delivery was quick and subsequent follow up for another handle the same. Highly recommended.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMzdnVLN3dnRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIC3vuK7wgE%7CCgsI3-mquQYQiN_yNQ%7C","title":null,"language":null,"published_at":1732421883,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you for  your business , and we will  keep the customer service standard very high ","date":1732406400,"name":null,"logo_url":null}},{"id":"9125d8","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Warren Mcwhirter","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocIZAfENgicMLL8hRmVTAKfORQKZg0JqsxmNMuhDg4_yQPC-=s120-c-rp-mo-br100","rating":1,"text":"i purchase door lever sets which were missing some small parts ! i spoke to them directly several times and they wanted to argue the parts werent need ! after i proved they did ! they said they will get back to me but didnt ! so i had to source the parts from another supplier ! they clearly dont know their products ! pretty bad service","text_html":"i purchase door lever sets which were missing some small parts ! i spoke to them directly several times and they wanted to argue the parts werent need ! after i proved they did ! they said they will get back to me but didnt ! so i had to source the parts from another supplier ! they clearly dont know their products ! pretty bad service","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURYX0lMeHFRRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIDX_ILxqQE%7CCgwIx_XsuAYQqPSq0wM%7C","title":null,"language":null,"published_at":1732421883,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Hi Sorry for  what you experienced , \nWe  have dispatched that little item to you , but got returned back to our warehouse, because no one at home , \nHappy to send you all the details. \nLet me know if you want us to send you again, we will bare the cost . ","date":1732406400,"name":null,"logo_url":null}},{"id":"8ZTqi8","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Rain Moya","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJndl1IUop2uADL9KmG75Ee5cbwdMx6AJ3JZrmmwVqrdPzrVw=s120-c-rp-mo-br100","rating":5,"text":"Incredible customer service and products! I needed high quality door hardware quickly, ordered online after using chat and got a call back after order placed to confirm my choices and delivery times. All items were carefully packaged and arrived on time (to Canberra), thank you so much \ud83d\ude0a","text_html":"Incredible customer service and products! I needed high quality door hardware quickly, ordered online after using chat and got a call back after order placed to confirm my choices and delivery times. All items were carefully packaged and arrived on time (to Canberra), thank you so much \ud83d\ude0a","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURuMGZYcnVRRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIDn0fXruQE%7CCgwI67WMuAYQsNOXlAE%7C","title":null,"language":null,"published_at":1729409469,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you Rain Moya. At prime hardware we strive to make your shopping experience seamless and we are happy to hear that you had a great experience.","date":1729382400,"name":null,"logo_url":null}},{"id":"9dmwvJ","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Sally Nathan","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJdZ49QXBTmsqnjV9RNQsaneu-f1hhA2GHuTj1vk7aJ3o21bw=s120-c-rp-mo-br100","rating":5,"text":"Best service, great product. Been looking for door handles to replace existing for ages. Ramsey helped identify what I needed over the phone and posted next day. Thank you!!!","text_html":"Best service, great product. Been looking for door handles to replace existing for ages. Ramsey helped identify what I needed over the phone and posted next day. Thank you!!!","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURieXFEQTlBRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIDbyqDA9AE%7CCgsIl927tQYQgJjlLw%7C","title":null,"language":null,"published_at":1724139069,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you Sally ,We thrive to provide best customer service, and I am glad that you liked our service.","date":1724112000,"name":null,"logo_url":null}},{"id":"9cCpjK","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"kashish madhani","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLvCHJo6ksWNPSlgjwdOPCJrgpOkSo5nT2KxcNN4hr1avyftQ=s120-c-rp-mo-br100","rating":5,"text":"Amazing service. Ramzan was very helpful and the delivery was fast and prompt. Highly reccommend!","text_html":"Amazing service. Ramzan was very helpful and the delivery was fast and prompt. Highly reccommend!","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNia3BIU0ZnEAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgICbkpHSFg%7CCgsIiI6ItQYQwNmuQQ%7C","title":null,"language":null,"published_at":1724139069,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you , We will keep giving the best customer experience to all our customers, appreciate your appreciation. ","date":1724112000,"name":null,"logo_url":null}},{"id":"9cCpjJ","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Angela Watson","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjVd8fyyvjGN1xQ6Ww_TwdZAsmxBG4yTbzoAqMts4otEjvu1slc=s120-c-rp-mo-br100","rating":1,"text":"Hi\nThe service is dreadful they do not send the products out to you I\u2019ve been waiting over 2 weeks and still cannot provide me a tracking number\nThey are not efficient and just ignore my calls\nVery bad service then they lie telling me they are going to send it but don\u2019t constant chasing of orders","text_html":"Hi<br>The service is dreadful they do not send the products out to you I\u2019ve been waiting over 2 weeks and still cannot provide me a tracking number<br>They are not efficient and just ignore my calls<br>Very bad service then they lie telling me they are going to send it but don\u2019t constant chasing of orders","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNib3N2TzlBRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgICbosvO9AE%7CCgwI8aCHtQYQkJGuqQI%7C","title":null,"language":null,"published_at":1723875777,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Good Afternoon Angela sorry for the delay in delivering, we do the standard delivery 4-8 working days , sometimes \nAustralia post delaying , which we can\u2019t control, Still we will refund the delivery fees ","date":1723852800,"name":null,"logo_url":null}},{"id":"9aAfgr","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Robert Gray","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJj5C6E26FVHX4eUCBbY7BALwSmPP3XrG_ahdpxbGC4-D24oQ=s120-c-rp-mo-br100","rating":5,"text":"Very good product and very efficient service received goods very quickly","text_html":"Very good product and very efficient service received goods very quickly","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNMczZmQnZRRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgICLs6fBvQE%7CCgwI_djdswYQwKrkzQE%7C","title":null,"language":null,"published_at":1720669595,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you for your support ","date":1720656000,"name":null,"logo_url":null}},{"id":"99z7gx","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Aziz Ali Farishta","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjXHfWuN4LGSOyaUobolyKhNQZhIKgDkRdh_sprP0oBwn7zA8M_t=s120-c-rp-mo-br100","rating":5,"text":"I recently had the pleasure of using Prime Hardware services, and I couldn't be more impressed. The level of service provided was exceptional, ensuring that all my needs were met promptly and efficiently. The staff's knowledge about their products is unparalleled; they were able to answer all my questions and provide detailed information that helped me make an informed decision. The quality of the product I purchased exceeded my expectations. I highly recommend Prime Hardware for their outstanding service, extensive knowledge, and top-notch products","text_html":"I recently had the pleasure of using Prime Hardware services, and I couldn't be more impressed. The level of service provided was exceptional, ensuring that all my needs were met promptly and efficiently. The staff's knowledge about their products is unparalleled; they were able to answer all my questions and provide detailed information that helped me make an informed decision. The quality of the product I purchased exceeded my expectations. I highly recommend Prime Hardware for their outstanding service, extensive knowledge, and top-notch products","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR6c042ZVVREAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIDzsN6eUQ%7CCgwI7qyJswYQiN7x6gE%7C","title":null,"language":null,"published_at":1720140559,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you Aziz for your Kind Words.","date":1720137600,"name":null,"logo_url":null}},{"id":"9j7gIt","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Rem Lotito","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLxx6DC7jrbn2dDba1BbfRxLHlSQRzEo3A2OkzaBx4-CC4_Pg=s120-c-rp-mo-ba3-br100","rating":1,"text":"If your looking for door hardware go elsewhere.  These guys are rude  and slow.  I purchased hardware online from other stores and the goods were dispatched within a few days, these guys take over a week just to dispatch an item.  The sad thing is that I couldn't get the item any where else.  I will never buy from these guys ever again.","text_html":"If your looking for door hardware go elsewhere.  These guys are rude  and slow.  I purchased hardware online from other stores and the goods were dispatched within a few days, these guys take over a week just to dispatch an item.  The sad thing is that I couldn't get the item any where else.  I will never buy from these guys ever again.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUREbnZ2N2FREAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIDDnvv7aQ%7CCgwI5oHXsAYQyMbb6gI%7C","title":null,"language":null,"published_at":1714870159,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Hi sorry for your bad experience, could you please share your order number , we will investigate and get back to you ASAP. \n\nAnd we will make sure you , we will serve you the best . \nEmail on sales@ primehardware.com .au\n\nTRADCO TOWER BOLT 118X32MM\nMatt Black\nSKU: 9669\nYour order is on the way , you ordered on 8th of april , as it takes 3-5 business days . still on time .\n","date":1714867200,"name":null,"logo_url":null}},{"id":"9mDPTi","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"A R","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKxlltsRt4le_vFdblB-wOTGk-YifxqVjk2CIG5ivE0XaS0Bg=s120-c-rp-mo-br100","rating":1,"text":"Hopeless, no delivery, many excuses for a month, and card hacked 2 days after I gave it to them. Order 1216 which you can see in many emails.","text_html":"Hopeless, no delivery, many excuses for a month, and card hacked 2 days after I gave it to them. Order 1216 which you can see in many emails.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURqOElLeFhnEAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIDj8IKxXg%7CCgsIu525sQYQgL7kOQ%7C","title":null,"language":null,"published_at":1714344428,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Sorry to hear that , we could not find your details, could you please share your order details . \nOn sales@primehardware.com.au ","date":1714262400,"name":null,"logo_url":null}},{"id":"9ivxXW","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Daniella Markwick","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKOzJyNY-3uxk0FDRu8fg6uOdgYd5nDtxoUCJiHUrAk0B3-6Q=s120-c-rp-mo-br100","rating":5,"text":"Very happy with our purchase! We upgraded all our kitchen , bathrooms and doors using their products. Thanks for a great customer service and quality product. 100% recommend. Good variety to choose from.","text_html":"Very happy with our purchase! We upgraded all our kitchen , bathrooms and doors using their products. Thanks for a great customer service and quality product. 100% recommend. Good variety to choose from.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREaU5PbnZBRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIDDiNOnvAE%7CCgwIguC8sAYQkPfjjAI%7C","title":null,"language":null,"published_at":1713870757,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you Daniella for your recommendation, and kind words , make customers happy is our motto. ","date":1713830400,"name":null,"logo_url":null}},{"id":"9fzQBk","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Deepak Shiv","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjUC69w3Iq4xakJ_9KzttEsNM6xbds_vlkOskxFG6430Mccx5oqF=s120-c-rp-mo-br100","rating":5,"text":"Very good product range and best service though i ordered 1 handle only still got it on time, I higely recommend this beautiful showroom of door harfware.","text_html":"Very good product range and best service though i ordered 1 handle only still got it on time, I higely recommend this beautiful showroom of door harfware.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNEb3UtNFN3EAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgICDou-4Sw%7CCgwIsbaJsAYQkKz-sgM%7C","title":null,"language":null,"published_at":1713818831,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you Deepak for us all customers are same weather you buy 1 or many . \n","date":1713744000,"name":null,"logo_url":null}},{"id":"9feaE0","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Ahmed Habib","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjU7E4fu1UrJZnr2BQou3yiwMM3FJddqeuV3zYouTlK2DpTH606k=s120-c-rp-mo-br100","rating":5,"text":"Ramzan is professional and advised me with the suitable options.","text_html":"Ramzan is professional and advised me with the suitable options.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ5cGZXR2pnRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgID9pfWGjgE%7CCgsIjcnkrwYQoOKAPg%7C","title":null,"language":null,"published_at":1712374704,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you for supporting local communities and will do our best to keep customers happy ","date":1712361600,"name":null,"logo_url":null}},{"id":"9gFuF0","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Salim Manjiyani","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocL7UdSbeGkPx0MpaQZt37LncH6Pvv7YgDyurzO2yyxeoz35lw=s120-c-rp-mo-ba4-br100","rating":5,"text":"Excellent service, amazing product range and very friendly and helpful in consulting. Prime hardware is highly recommended!","text_html":"Excellent service, amazing product range and very friendly and helpful in consulting. Prime hardware is highly recommended!","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNEODQyZ2lRRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgICD842giQE%7CCgsIkuKqsAYQ8Ka5XQ%7C","title":null,"language":null,"published_at":1712283995,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you for sharing your experience, \nWe will keep up the best service experience to all our customers.","date":1712275200,"name":null,"logo_url":null}},{"id":"9g8YZW","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"rayhan madhani","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKoUYstnpsh3ppxoP6SDBg8l8w4IyeTQ2RWVrB_HHspLkxsWQ=s120-c-rp-mo-br100","rating":5,"text":"Best hardware showroom in Sydney with an impressive variety and display. The owner has a really good product knowledge and communication. Overall it was an easy transaction.","text_html":"Best hardware showroom in Sydney with an impressive variety and display. The owner has a really good product knowledge and communication. Overall it was an easy transaction.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNEb2NUZ0hnEAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgICDocTgHg%7CCgwIve-YsAYQwKWrowM%7C","title":null,"language":null,"published_at":1712199438,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thanks for your honest review.","date":1714780800,"name":null,"logo_url":null}},{"id":"9feaDd","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Mahesh Agarwal","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLg1Fq_4DfpIpkqKM9xV6s_3M8gvPimn6LnQvSybBBT7oeuiw=s40-c-rp-mo-br100","rating":5,"text":"Great customer service , good range & very helpful .","text_html":"Great customer service , good range & very helpful .","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ5cGRuVXhBRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgID9pdnUxAE%7CCgwI8cPkrwYQ4K7UggE%7C","title":null,"language":null,"published_at":1711320554,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you for your kind words and support , We will keep doing our best to give best customer service.","date":1711238400,"name":null,"logo_url":null}},{"id":"9fLA1K","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"DIpul Patel","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjXZzj5hvhpKieQz0pX8MXOCTLmYdrkDZEQfSZsxHFVGg0GMC8bg1g=s120-c-rp-mo-br100","rating":5,"text":"Best product\nLarge selection\nBest service","text_html":"Best product<br>Large selection<br>Best service","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ5bC1DWllnEAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgID9l-CZYg%7CCgsI5MrzrwYQoL2QIQ%7C","title":null,"language":null,"published_at":1711140431,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you for  being so kind and help local communities. ","date":1713744000,"name":null,"logo_url":null}},{"id":"9fLA1J","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Aafreen Lakhani","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJelk-k3-k1R2ZdpC3J0EsxlrTg84E3l2lxdQlxFH3hp7dEdA=s120-c-rp-mo-br100","rating":5,"text":"Echo other reviews - great quality products, price and service. The customer service and support I've received from Ramzan has been outstanding. I highly recommend this company for any hardware needs.","text_html":"Echo other reviews - great quality products, price and service. The customer service and support I've received from Ramzan has been outstanding. I highly recommend this company for any hardware needs.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ5dmVISFVnEAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgID9veHHUg%7CCgwI-Z_qrwYQ0K6TjAI%7C","title":null,"language":null,"published_at":1711063904,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you for your review and have confidence in our service and product","date":1710979200,"name":null,"logo_url":null}},{"id":"9feaD8","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Juned Khoja","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJOXDSm6bX5_QSdThZRWeiKKWH308h3HfWIGQUx96DXM8bcJQ=s40-c-rp-mo-br100","rating":5,"text":"Best service and product in the whole area thanks Ramzan for your amazing service and product for the best price thanks once again !","text_html":"Best service and product in the whole area thanks Ramzan for your amazing service and product for the best price thanks once again !","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ5MXQ2UDJBRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgID91t6P2AE%7CCgwIuI3WrwYQuLLogQE%7C","title":null,"language":null,"published_at":1710715754,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you for your time for giving us best review, we will continue working with best efforts","date":1710633600,"name":null,"logo_url":null}},{"id":"9feaD7","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Tanya Flanaghan","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKxi77MJs_UytzuYCsl-gxg_wnLZTM5gHNYujqxLHOuqzJAKw=s40-c-rp-mo-br100","rating":5,"text":"Fantastic place in a beautiful setting\nRamzan was so helpful nothing was a problem","text_html":"Fantastic place in a beautiful setting<br>Ramzan was so helpful nothing was a problem","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM5cU9tUXhBRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIC9qOmQxAE%7CCgsIkrWErwYQ6Pm4NA%7C","title":null,"language":null,"published_at":1709851754,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you Tanya Flanagan","date":1709769600,"name":null,"logo_url":null}},{"id":"9feaDi","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Melissa Proctor","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjVhXGLWtTWNAC8ps1kSSdwN0E4H46QtsjeyptVR436KsTcD0ncX=s40-c-rp-mo-br100","rating":5,"text":"I am so happy with the customer service from Ramzan Madhani at Prime Hardware. He helped me find door knobs that were difficult to find in colour black olive and they were delivered within 2 days. They have a very extensive range at the showroom.  Thanks again Ramzan. I highly recommend them.","text_html":"I am so happy with the customer service from Ramzan Madhani at Prime Hardware. He helped me find door knobs that were difficult to find in colour black olive and they were delivered within 2 days. They have a very extensive range at the showroom.  Thanks again Ramzan. I highly recommend them.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURkXy02cmtnRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIDd_-6rkgE%7CCgwI-LL_rgYQkI7X8gE%7C","title":null,"language":null,"published_at":1709587723,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"We are delighted that you found our hardware to be of exceptional quality and that our team was able to assist you efficiently. Your recommendation means a lot to us, and we are honored to have earned your trust and confidence.","date":1709510400,"name":null,"logo_url":null}},{"id":"9feaDh","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Sanjay Joshi","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjVz69EZZ25B1m8mWSZHK_-mz0lRRKEfpOSo-7G3OUEmLzQ=s40-c-rp-mo-br100","rating":5,"text":"I recently purchased a front door handle from this company and was extremely impressed with the exceptional customer service I received. Not only did they follow up with a phone call to confirm my shipping details and product receipt, but they also honored an accidental discount that appeared on my order. This commitment to customer satisfaction exceeded my expectations and I highly recommend this company to anyone seeking a positive online shopping experience.","text_html":"I recently purchased a front door handle from this company and was extremely impressed with the exceptional customer service I received. Not only did they follow up with a phone call to confirm my shipping details and product receipt, but they also honored an accidental discount that appeared on my order. This commitment to customer satisfaction exceeded my expectations and I highly recommend this company to anyone seeking a positive online shopping experience.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR0cUxpeE9BEAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIDtqLixOA%7CCgwItLHyrQYQ0KGD9wE%7C","title":null,"language":null,"published_at":1709201659,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"At Prime Hardware, we strive to provide top-notch quality products and excellent customer service to all our valued customers. Your feedback\nreaffirms our commitment to delivering the best possible experience to each and every one of our clients.","date":1709251200,"name":null,"logo_url":null}},{"id":"9feaDr","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Zahra Meghani","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLXL7mGe5B3GpMm3eQM7dtfpNrgB-hxIS9XP_ShFHkp=s40-c-rp-mo-br100","rating":5,"text":"An outstanding team with extensive knowledge and expertise. They dedicated time to assist me, comprehended my needs, and shared additional tips and tricks.I highly recommend this hardware company!","text_html":"An outstanding team with extensive knowledge and expertise. They dedicated time to assist me, comprehended my needs, and shared additional tips and tricks.I highly recommend this hardware company!","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN0OVlEeVZBEAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgICt9YDyVA%7CCgwIkZXorQYQuOyPtAE%7C","title":null,"language":null,"published_at":1708663161,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you so much for taking the time to share your positive experience with Prime Hardware! We greatly appreciate your kind words and are thrilled to hear that you are satisfied with our products and services.","date":1709337600,"name":null,"logo_url":null}},{"id":"9feaDv","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Sam Master","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKglWFNpk1ajtXpWGHTmLSsF-QlndifT6aGuu8KVJut-A=s40-c-rp-mo-br100","rating":5,"text":"Great products and amazing customer service","text_html":"Great products and amazing customer service","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN0MWRueklBEAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgICt1dnzIA%7CCgwIg_bnrQYQoJbihAI%7C","title":null,"language":null,"published_at":1708395959,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you so much for taking the time to share your positive experience with Prime Hardware! We are thrilled to hear about your satisfaction with our products and services.","date":1709683200,"name":null,"logo_url":null}},{"id":"9feaEI","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Chris Stuckey","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKg7qvIu_h2iI2HVy-MssX2y-hydJLkcHMknJ8PSkVF=s40-c-rp-mo-br100","rating":5,"text":"Great service fast turnaround","text_html":"Great service fast turnaround","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwMV9LTnlnRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIDp1_KNygE%7CCgwIhKm_pwYQ8Mq-gQE%7C","title":null,"language":null,"published_at":1695176759,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"We truly appreciate your support and recommendation to others. Should you have any further questions or require assistance in the future, please do not hesitate to reach out to us. We are always here to help.","date":1709683200,"name":null,"logo_url":null}},{"id":"9feaEH","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Jackson Winn","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJT30a-cL8WvHJwu2GoFYYIEghPhHJbH-_nBtFDFQZ-=s40-c-rp-mo-br100","rating":5,"text":"Being in the trades industry for almost a decade, i hadn\u2019t quite received A1 quality service from an hardware store in Sydney until I was referred to Prime Hardware.\nWith top of the line products and fantastic Customer support and service, I will stand by recommending using this company for all hardware needs! 10\/10","text_html":"Being in the trades industry for almost a decade, i hadn\u2019t quite received A1 quality service from an hardware store in Sydney until I was referred to Prime Hardware.<br>With top of the line products and fantastic Customer support and service, I will stand by recommending using this company for all hardware needs! 10\/10","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKMWF5ZFVnEAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIDJ1aydUg%7CCgwI75LppQYQwPfE3QE%7C","title":null,"language":null,"published_at":1692498359,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you Mr Jackson we will keep up the good work","date":1692489600,"name":null,"logo_url":null}},{"id":"9feaES","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"David Stephens","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLyvBx6PVyLhLFth9FD-XKynG0rAXa6xdmqHMu8eeGb=s40-c-rp-mo-br100","rating":5,"text":"Ordered online, received next day no issues.\nPrompt quality service","text_html":"Ordered online, received next day no issues.<br>Prompt quality service","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4LTV2RkNREAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgICx-5vFCQ%7CCgsIlpjHowYQ-Oi8WQ%7C","title":null,"language":null,"published_at":1687227959,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"hank you so much for your incredibly kind words and for taking the time to share your positive experience with Prime Hardware. We are thrilled to hear that you were satisfied with our products and services.","date":1709683200,"name":null,"logo_url":null}},{"id":"9feaER","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"Cale Podubinski","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLQdjXC083s0mosUSp0MCXT7kPPEGyAesQZq8M3Wqy_=s40-c-rp-mo-br100","rating":5,"text":"Great service provided, I ordered a roller latch from prime hardware, which came two days after ordering.\nOrdering was easy through the website, and the product was as expected.","text_html":"Great service provided, I ordered a roller latch from prime hardware, which came two days after ordering.<br>Ordering was easy through the website, and the product was as expected.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4cXVTeWxnRRAB!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgICxquSylgE%7CCgwI7K6HowYQgN6mzwM%7C","title":null,"language":null,"published_at":1684549559,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you so much for your glowing review of Prime Hardware! We are delighted to hear that your experience with us exceeded your expectations.","date":1709683200,"name":null,"logo_url":null}},{"id":"9feaEM","source":"ChIJcUT_50-ZEmsRlFe6l3qmF-o","supplier":"google","reviewer_name":"lisam1818","reviewer_picture_url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJp2pC86Jmo3ZWYPvpGAl979z_4LYZkJXHypu-STfYK=s40-c-rp-mo-br100","rating":5,"text":"Had a great customer service experience here buying my front door handle online. I was called to check shipping and check the product was received. I also received an accidental discount which was very kindly still honoured. Highly recommend.","text_html":"Had a great customer service experience here buying my front door handle online. I was called to check shipping and check the product was received. I also received an accidental discount which was very kindly still honoured. Highly recommend.","url":"https:\/\/www.google.com\/maps\/reviews\/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURSek1YcVhBEAE!2m1!1s0x0:0xea17a67a97ba5794!3m1!1s2@1:CIHM0ogKEICAgIDRzMXqXA%7CCgwIrO7_oQYQwJ-p1AE%7C","title":null,"language":null,"published_at":1681957559,"images":[],"is_pinned":false,"highlights":[],"response":{"text":"Thank you so much for your glowing review of Prime Hardware! We are delighted to hear that your experience with us exceeded your expectations.\n\nAt Prime Hardware, we are committed to providing top-notch products and exceptional customer service, so it's truly rewarding to know that we were able to meet your needs and leave a positive impression.\n\nYour recommendation means the world to us, and we are grateful for your support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help.","date":1709683200,"name":null,"logo_url":null}}]}}